Privacy notice

You sign in with your email and a one-time code. You provide your office name, choose a Canadian number region for your fax number and pay by card.

FaxCan reads your document and suggests the recipient’s fax number, Attn, company and Re. It only suggests fax numbers printed in the document. Tap a suggestion to use it. When unsure, it says “please check”. It never dials on its own.

FaxCan writes short summaries of documents and incoming faxes. Summaries are deleted with the document unless you turn on keeping them.

Outgoing fax receipts arrive by email with the PDF. Incoming faxes also arrive by email with the PDF and appear in your Inbox. Save the emailed PDF if you need a record.

Owners and admins can invite teammates. The team shares an Inbox for incoming faxes. Each person sees their own sent faxes.

The service runs on Cloudflare. Faxes travel over the public phone network. We do not promise that data stays in Canada. Uploads are encrypted in transit. We email you the PDF and delete our copy and the carrier’s copy within 24 hours. We don’t keep an archive.

The standard plan isn’t built for health records. A PHIPA package with Canadian hosting, signed agreements and audit logging is planned.

Read the Terms of Service for billing and cancellation. Our document-handling page explains the preview and confirmation steps.

For privacy questions or requests, email privacy@faxcan.ca.

Free includes one fax of one document page per calendar month to Canada or the US, plus a mandatory FaxCan cover sheet. Verify your email and save a card through Stripe; there is no charge or automatic paid upgrade. One free account is allowed per verified email and card fingerprint. Free accounts have one user, no fax number and no receiving service.

All advertising and promotional faxes are prohibited on Free, including solicited promotions. You must confirm “This fax is not an advertisement” before sending. Automated OCR and AI screen free documents and cover sheets for advertising, bulk or broadcast patterns and threats. Flagged or uncertain documents may be read by authorised FaxCan staff before approval. Screening can delay or prevent sending.

Unapproved faxes are deleted without sending within 23 hours of upload, and we email the sender. Documents, OCR text, summaries and review copies remain subject to our 24-hour deletion limit, including when saving summaries is enabled. We retain sender, destination, time and review decision, plus the verified email and Stripe card fingerprint to enforce account limits and bans. We do not store card numbers.

The mandatory cover identifies your name and verified email, says “Sent with FaxCan free”, and explains that replies to our general number are not delivered to you. Possible replies stay in FaxCan’s operator Inbox. Free sending is subject to a daily service cap and may be paused. A paid upgrade keeps your account.