Terms of Service

FaxCan lets Canadian customers send and receive faxes through a browser or email using a Canadian fax number. Name your office and verify your work email with a code. Choose your plan and Canadian number region (Free has no number). Review before paying or saving a card for Free. Preview your fax before sending. When your number is ready, sign in with a one-time email code. There is no password. These terms govern your use of FaxCan. By opening an account or using the service, you agree to them.

Give us accurate account information, protect access to your email and account, and only invite people you authorize to use your office's account. You are responsible for activity on your account and must have permission to send the documents you upload.

Do not send junk faxes, unsolicited advertising or unlawful content. You must comply with the CRTC Unsolicited Telecommunications Rules and applicable law. We may suspend your account for abuse.

Solo starts at C$15 a month plus tax with 200 sent pages, 1 Canadian fax number and 1 user. Office and Locations include more pages and team seats. Choose monthly billing or annual billing at 20% off. Annual allowances reset each UTC calendar month; monthly plans reset with their subscription month. Extra pages are charged when accepted for sending; failed delivery does not automatically refund or credit them. Pay by card. GST/HST/PST is added at checkout based on your province. Free includes one fax of one document page per calendar month. We add a cover sheet; it doesn't use your free page. A verified email and card are required; no charge. Sent from a shared FaxCan number - recipients see FaxCan's number, not yours. No number of your own, no receiving. Paid plans are subscriptions, with no free trial or pay-per-fax option.

Solo includes 200 sent pages, Office 500 and Locations 1,000 per month. Extra sent pages cost C$0.10, C$0.08 and C$0.06 respectively. The default monthly overage cap is C$25; owners and admins can set C$0–C$500. Faxes you receive never count and are never blocked. Annual plans save 20%, with monthly page allowances.

Paid: Every sent page counts, including the cover sheet if you leave it on. You can turn it off. Free: We add a cover sheet; it doesn't use your free page.

Cancel anytime in the app. Sending stops when cancellation takes effect at the end of your paid period. Your number keeps receiving for 14 days, then it is released. Billing stops at the end of the paid period. PDFs already emailed stay in your email. Tell your contacts before it is released.

Moving an existing fax number to FaxCan is not available.

We email you the PDF, then delete our copy and the carrier’s copy within 24 hours at most. FaxCan is not an archive. Keep the receipt email and PDF, and save any records you need in your own files. Our Privacy notice describes document handling and the information you provide at signup.

We cannot guarantee delivery. “Delivered” means the receiving machine confirmed the pages; it does not mean someone read or accepted them. Check the recipient's number and every page before confirming a fax, and check its delivery status afterwards.

The standard plan isn’t built for health records. A PHIPA package with Canadian hosting, signed agreements and audit logging is planned. Do not use the standard plan for records covered by Ontario's Personal Health Information Protection Act (PHIPA). Interested health-care offices can email privacy@faxcan.ca.

To the extent permitted by law, our total liability for claims arising from the service is limited to the fees you paid us in the three months before the event giving rise to the claim. This limit does not take away rights that applicable law does not allow us to limit.

We will give you at least 30 days' notice by email before changes to these terms take effect. You can cancel if you do not agree to the changes. Continuing to use the service after they take effect means you accept them.

These terms are governed by the laws of Ontario and the federal laws of Canada that apply in Ontario, subject to any consumer rights that apply where you live.

For questions about these terms or the service, email privacy@faxcan.ca.

Free includes one fax of one document page per calendar month to Canada or the US, plus a mandatory FaxCan cover sheet. Verify your email and save a card through Stripe; there is no charge or automatic paid upgrade. One free account is allowed per verified email and card fingerprint. Free accounts have one user, no fax number and no receiving service.

All advertising and promotional faxes are prohibited on Free, including solicited promotions. You must confirm “This fax is not an advertisement” before sending. Automated OCR and AI screen free documents and cover sheets for advertising, bulk or broadcast patterns and threats. Flagged or uncertain documents may be read by authorised FaxCan staff before approval. Screening can delay or prevent sending.

Unapproved faxes are deleted without sending within 23 hours of upload, and we email the sender. Documents, OCR text, summaries and review copies remain subject to our 24-hour deletion limit, including when saving summaries is enabled. We retain sender, destination, time and review decision, plus the verified email and Stripe card fingerprint to enforce account limits and bans. We do not store card numbers.

The mandatory cover identifies your name and verified email, says “Sent with FaxCan free”, and explains that replies to our general number are not delivered to you. Possible replies stay in FaxCan’s operator Inbox. Free sending is subject to a daily service cap and may be paused. A paid upgrade keeps your account.